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Ordering:
The Elegant Aristocrat operates with a shopping cart feature that makes it simple and easy for you at home to shop with us.
First select the item you wish to purchase, then select size / color / number and your selection is stored in the cart, ready for you to select more if you wish to do so.
When you are done shopping, go to your shopping cart to make sure everything is right, before you proceed to checkout.
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Important notice: To order through the website is not yet applicable from foreign customers!
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However, if you wish to order via snailmail, e-mail or phone, you are welcome to do so!
We have not prepared a special form for this, but fill in your full name, address, phone no. and e-mail, and of course the article numbers, names, sizes, colors, numbers and price of the goods you want to order.
Please sign your order if it is in letter form.
Once we receive your order we will then check our stock status and suppliers for a delivery time.
We will respond as quickly as possible in the form of order confirmation and invoice for the order and send the goods as soon as we receive confirmed payment from you.
We deliver all over the world!
We choose to reserve us from having to complete orders in which we have high suspicions of fraud.
Payment:
As of yet, The Elegant Aristocrat uses only PayPal as a online payment method.
A Visa solution is planned, but cannot be used at this time!
It is also possible to wire the money directly to the company bank account, 2470 25 77108, but if you do so it is VERY IMPORTANT that you include your name and invoice number.
This is easiest applicable if you have a Norwegian bank account, from foreigners we reccomend PayPal
You are also welcome to meet us in person to look at the clothes, try some of them on, and if you make up your mind, pay it on the spot!
After all, trading shipping cost for a nice chat is always preferable!
Get in touch with us if meeting in person is of interest, we are located in Drammen, but we are in Oslo and Tønsberg regularly and usually travel to London a few times a year.
We want to inform that our prices might vary at any time due to change in price,
change in exchange rates, state tolls and duties and changes in the prices of our producers and providers.
On some clothing for example, we are not allowed to charge less then our supplier does, so if they increase their price so must we!
We also have to inform that some pieces you see in the webshop might be sold out from our producers and suppliers
If this happens, we will get in touch with you as soon as possible to figure out a solution to the problem!
Right to regret:
Your right to regret the purchase follows the Norwegian "angrerettsloven for forbrukerkjøp"
Summed up very shortly:
For 14 days after you have the delivery and your information about the right to regret avaliable to you, you have a open purchase.
This means that you can regret the purchase and send it back to us for a refund any time during these 14 days, without having to explain why.
The shipping cost involved to pay this will be paid by the customer
Please contact us if you want to employ this right, and we will send you a return number and instructions to make sure everything goes as planned.
To not pick up the goods at the post office is not considered use of your right to regret, and will only cost you additional shipping costs.
You have the right to regret as long as:
-The seller is a professional seller. (we are)
-You act in the role of a consumer, meaning you or someone around you will use this product for personal use.
-The product is not damaged or degraded in any way, and is returned in the same condition and amount as it was when it was delivered to you.
-If it IS damaged or degraded in any way, you only loose your right to regret if it is caused by negligence or lack of care from your side.
The money will be returned to you within 14 days from the day we receive the return package.
We have to warn though, that we do not provide insurance or responsibility for packages you return to us, so to stay on the safe side, we reccomend insuring the package or at least make sure you have a tracking number for it!
To read more about the right to regret, use the links below.
They are sadly only in Norwegian, so if you DO have some questions, it might just be better to contact us or someone who speaks Norwegian fluently to make sure you get it right.
Forbrukerportalen
Angrerettsloven
Right to complain when there is something wrong with the product purchased
Summed up SHORTLY:
Something "wrong" with the product means that a element of the product was not like it was agreed upon when you ordered, or that it is not to the standard you could expect from this kind of product.
It is not "something wrong" with the product in this setting if the fault is caused by unnormal wear or improper use, for example in conflict with the manual. Neither is there something wrong with the product in this setting if it is caused by external influence.
If you have bought a product that there is something wrong with, you have the following rights, depending on the conditions of the wrong
-Free Repair
-Re-delivery of the right order
-Cutting of the price
-To refund the sale
-Compensation
-To hold back the money to pay the product (not applicable since payment is in advance in our store)
Certain criterias have to be met to use these, read about them (in Norwegian) in the links below, or get in touch with us if you plan to employ one of them unless you are certain you know how the rules are!
General Criterias
Deadlines:
1: Have to place the complaint within resonable time after the time the "wrong with product" should have been noticed, normally 2-4 weeks
2: The complaint have to be placed within 2 years
The process of returning a faulty product usually transpires like this:
1: You send the product back to us with a description on what is wrong with it
2: We examine the product to see if the complaint is real, and that the problem with the product is not caused by external influence or improper use.
3: If the complaint is accepted, we will usually redeliver, repair or refund the product. If the complaint is accepted, we will always refund your shipping cost for sending the product back to us.
3b: If we find the complaint incorrect, we will offer to fix whatever is wrong with the product for a cost, or we will just send the product back to you. Shipping costs will in this case be paid by the customer.
We want to point out that we are resonable people, and that happy customers are important to us! If you sincerly feel that there is something wrong with the product, do not hesitate to get in touch with us!
Do not send the returns with cash on delivery. The shipping cost will be refunded after we have examined the product
Just like the right to return, we do not cover insurance for or take responsibility for packages returned to us. Make sure to insure it yourself, or at least get a tracking number in case something happens to it on its way to us!
To read more about this right (in Norwegian) click here:
Fagressurser
Forbrukerkjøpsloven om mangler
Forbrukerkjøpsloven om krav ved mangler |
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